We get it. You got excited and ripped the box open so fast that it didn't know what hit it. Sometimes the cleaning person throws it out. Call us immediately at 888-473-3111 or email us at [email protected] to let us know that you need a replacement. We will email you a label to print out. You can usually get a new box from your hotel free of charge or purchase one at FedEx and send us a picture of the receipt and we will credit back the credit card on file.