Cleaning and shipping each KIT requires careful scheduling; a late return delays–or could ultimately cancel–the next order. We want your return to be easy and stress-free, which is why you have until 12pm the day following your rental to get your kit into FedEx possession.
You will not be charged any late fees as long as FedEx has scanned it by the end of the day. If you are unable to reach FedEx in time, please contact us immediately. If we do not hear from you after 3 days of your final rental day you will be charged the full retail price of your KIT.
KITs received late may be charged additional rental days. KITS received after the full retail has been charged may receive a refund, less any shipping fees or additional rental days. We understand that things happen, and, above all, want to ensure that all customers have a great experience with our service--so if you're worried about being late, just give us a call. We can often extend your rental days at the discounted rate.