I can't find my package what should I do?

1. Look up your tracking number from one of your confirmation emails from [e-mail]
   • If your tracking indicates it's delayed, contact us and we'll work with FedEx to figure out what's going on
2. IF DELIVERED TO HOTEL
   • Explain to hotel that it is a FEDEX package 
     • Brown box with black and green KIT LENDER sticker
     • Tell them they are NOT looking for skis or gear - it is a FEDEX PACKAGE
   • Give the hotel the following information from the TRACKING NUMBER:
     • Name of the person who signed for the package
     • Date and time it was delivered
     • Address it was delivered to
     • Name on the LABEL
     • Other pertinent info on label, i.e. res #, itinerary, confirm #
   • Tell the hotel it is generally left at the front desk, but could be in luggage, room, shipping department, or sometimes with the bell staff.
3. IF DELIVERED TO RENTAL PROPERTY
   • Check all over the house (closets, garage) and contact the property manager. Shipments can get stuffed in a closet by the previous renters / cleaners or land in the manager's office. Common places may be a laundry room, mud room, or garage. 
   • Call the property owner and describe the box
     • Brown box with black and green KIT LENDER sticker
     • Where do packages typically get left? Is it in the management office?
     • Check with the neighbors or nearby units in case FedEx accidentally dropped it at the wrong unit
4. IF DELIVERED TO A FEDEX STORE
   • Check TRACKING # - Does is show "PENDING PICK UP"?
     • If so, it is there. Call the store directly or go to store and show them your tracking # and delivery details (who signed for it, date/time it was delivered)

If you still can't find the package, call our customer service representative at 888-473-3111.