I can't find my package what should I do?

First, check the tracking number provided to you in your confirmation email. If it shows that it's been delivered to a:

Look up your tracking number from one of your confirmation emails from help@kitlender. com.

If your tracking indicates it's delayed, contact us and we'll work with FedEx to figure out what's going on. 

-rental property: check all over the house (closets, garage) and ask the property manager. Shipments can get stuffed in a closet by the previous renters or land in the manager's office. Common places may be a laundry room, mud room or garage. 

• Call the property owner  and describe the box. ( Brown box with a green and black Kit Lender signature) - Where do packages typically get left. Is it in the management office?
• Check with the neighbors in case Fedex accidentally dropped it at the wrong unit

-hotel: Tell the hotel the name of person that signed for package (tracking info you were given) and tell them it was delivered and give them the address.

• Describe the box. ( Brown box with a green and black Kit Lender signature)
• Confirm the name on the label
• Provide a hotel confirmation number if it was included on the label
•  Let them know it is generally left at the front desk, but could be in a luggage, room, with the shipping department or sometimes with the bell staff.
• Let them know the day it arrived
• Provide the name of signature
• Provide the date that it arrive

Is it a fedex ship center?

• Does the tracking information show pending pick up?
• If so, it is there, you can call the store directly or when you show up just ask for assistance. 

If you still can't find the package call our customer service representative at 888-473-3111