Delivery and Return

Shipping Your KIT

• Is shipping included?
• Where should I ship my KIT?
• What's a "secure shipping location" and why do I need one?
• I'm staying at a vacation rental, do packages have to be signed for?
• Will I be charged for the days that I pick up and drop off?
• Who's your shipper?

KIT Delivery

• How can I update my shipping address?
• What happens if my KIT arrives before I do?
• When will my KIT arrive?
• How can I track my KIT?
• My rental property won't accept a packages, now what?
• My package didn't arrive at all–what should I do?

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Returning Your KIT

• I accidentally returned my personal gear in my return box. How can I get my items back?
• How do I return my KIT(s)?
• How do I contact FedEx for my return?
• What happens if I return my KIT late?
• I lost my box or damaged my box. Now what?
• I lost my label!

General Questions

• How much will my box weight?
• How large will my box be?

International Shipping

• Do you ship to Canada?
• Can you ship internationally?